Efficient troubleshooting with remote assistance.
From critical troubleshooting to everyday support, KiwiCloud equips IT professionals with the best tools to support their organisations from wherever, whenever.
Reduce operational downtime significantly.
When things go wrong, people start to panic. KiwiCloud enables IT teams to take over completely, so that problems can be resolved fast.
Remotely access and support managed devices
The remote assistance process can be expedited on both ends, through user ticket requests and administrator initiation. This proactive setup enables greater operational flexibility and enhanced user experiences.
Troubleshoot in real-time,
without physical access
Provide Operational Guidance to Users in the field
Remote Assistance Logs & Audits
Track all remote support actions with full execution history, including details and approvals
View all details, requests, and outcomes
Generate remote assistance reports
Maintain clear audit trails for compliance and accountability.
